At goated, your privacy is taken seriously. This Privacy Policy explains what personal information we collect from Filipino players, how we use it, and the steps we take to keep it safe. Please read this page carefully before using the platform.
When you register an account on goated, we collect personal information that is necessary to verify your identity and provide you with a safe gaming experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history when you make deposits or withdrawals in Philippine pesos (PHP). During gameplay, we automatically collect technical data including your device type, IP address, browser version, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for Filipino players. We do not collect more information than is reasonably necessary to operate the platform and comply with applicable Philippine regulations.
The personal data we collect is used primarily to create and manage your goated account, process your deposits and withdrawals in PHP, and verify that you meet the minimum age requirement of 21 years old as required in the Philippines. We use your contact details to send you important account notifications, security alerts, and updates about changes to our policies — we do not send unsolicited promotional messages without your consent. Your gameplay and session data is analysed in aggregate to improve platform performance, fix technical issues, and develop new features that Filipino players will find useful. We may also use your information to comply with legal obligations, including anti-money laundering checks and identity verification requirements under Philippine law. We will never sell your personal data to third parties for their own marketing purposes.
goated does not share your personal information with third parties except in the limited circumstances described here. We work with trusted service providers — such as payment processors and identity verification partners — who handle your data strictly on our behalf and under binding confidentiality agreements. These partners are only given access to the information they need to perform their specific function, and they are not permitted to use your data for any other purpose. We may also disclose your information to Philippine regulatory authorities or law enforcement agencies when we are legally required to do so, for example in connection with an investigation into fraud or money laundering. In all other cases, your data remains within the goated platform and is not shared without your explicit consent.
Your personal data is stored on secure servers that are protected by industry-standard encryption, firewalls, and access controls. We limit internal access to your data to authorised personnel who need it to carry out their job responsibilities, and all such staff are bound by strict confidentiality obligations. We retain your account data for as long as your account remains active and for a reasonable period afterwards as required by Philippine law and our internal compliance policies. If you request account closure, we will delete or anonymise your personal data in accordance with our retention schedule, except where we are legally required to keep certain records. While no online platform can guarantee absolute security, goated takes all reasonable and practical steps to protect your information from unauthorised access, loss, or misuse.
As a player based in the Philippines, you have the right to request access to the personal data we hold about you at any time. You may also ask us to correct any inaccurate information, request the deletion of your data where it is no longer necessary for us to retain it, or object to certain types of processing. To exercise any of these rights, simply contact our support team at [email protected] with your request and we will respond within a reasonable timeframe. If you believe that your data has been handled in a way that violates your rights, you also have the right to raise a concern with the relevant Philippine data protection authority. We are committed to resolving any privacy-related concerns promptly and transparently.
goated uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how players navigate the platform so we can make improvements. Essential cookies are required for the platform to function correctly and cannot be disabled. Optional analytics cookies help us understand aggregate usage patterns — these are only activated with your consent. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect your ability to use certain features of the platform. For more details on the specific cookies we use, please contact [email protected].
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine regulations. When we make material changes, we will notify you through a notice on the platform or via the email address linked to your account. The updated policy will always display a revised effective date at the top of this page so you know when it was last changed. Continued use of the goated platform after any update takes effect constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always informed about how your data is being handled.
Quick answers to what players ask most about data privacy on goated.
No — goated does not sell your personal data to any third party for marketing or commercial purposes. Your information is only shared with trusted service providers who help us operate the platform, such as payment processors and identity verification partners, and only under strict confidentiality agreements. These partners are not permitted to use your data for anything beyond the specific task they are performing on our behalf. We take the privacy of Filipino players seriously and have no commercial arrangement that involves selling player data. If you have any concerns about how your data is being used, you can contact our support team at [email protected] at any time.
You can request a copy of the personal data goated holds about you by sending an email to [email protected] with the subject line "Data Access Request" and your registered account details. Our team will verify your identity before processing the request to ensure your data is not disclosed to anyone else. We aim to respond to all data access requests within a reasonable timeframe in accordance with applicable Philippine data protection requirements. The information we provide will cover the personal details, transaction records, and account activity data associated with your account. If you also wish to correct or delete any of your data, you can include that request in the same email and our team will guide you through the process.
When you close your goated account, we will delete or anonymise your personal data in line with our internal data retention schedule. However, certain records — such as transaction history and identity verification documents — may need to be retained for a defined period to comply with Philippine anti-money laundering laws and other regulatory requirements. Once the mandatory retention period has passed, those records will also be securely deleted or anonymised. You will not receive any further marketing communications from us after your account is closed. If you have questions about what specific data is retained and for how long, please reach out to [email protected] before or after closing your account.
Now that you know how goated handles your data, join thousands of Filipino players already enjoying the platform. Registration is free and your information is always kept secure.